Reservation Policies

Reservation Policy:

We highly recommend that you make reservations prior to arrival especially during weekends, holidays, and in-season periods to insure your accommodations. Reservation secured by valid credit card. You will be required to provide the front desk with your credit card which matches the credit card used for your reservation. You must be twenty-one (21) years or older to rent a room at the Arbor Inn Motel; photo id is required at time of check-in.

Reservation Request & Inquiries:

Your email reservation requests does not constitute a reservation until you are contacted by us and secured by valid credit card. All request and inquiries will be responded to during regular office hours.

Daily Room Rates:

All room rates are based on two persons per room per night and are determined by dates requested, room type, and subject to availability. All rooms are subject to state and local taxes. Rates may change without notice. Holiday period rates may be slightly higher.

Cancellation Policy:

The Arbor Inn Motel has a fourteen day prior to arrival cancellation policy. If you notify us that you are canceling your reservation at least fourteen days prior to your scheduled arrival, your deposit will be refunded, less a $25.00 per room cancellation fee. If you cancel within the fourteen days prior to your scheduled arrival, you will be charged $25.00 + 1 night charge for a multible night stay. All early departures fall within our cancellation policy. A cancellation fee of $25.00 will be charged on all cancellations. All cancellations must be made by telephone at least fourteen days prior to your scheduled arrival in order to confirm your cancellation by our front desk manager.

Payment Methods:

Your balance is due on arrival at check-in or your balance will authorized on a valid credit card until your departure at check-out. We accept MasterCard, Visa, American Express and U.S. Currency only, All Money Orders and Traveler's Checks must be in U.S. Currency. Sorry, No Personal Checks.

General Policy:

You must be twenty-one (21) years or older to rent a room at the Arbor Inn Motel and a photo id will be required at time of check-in. In accordance to Chapter 140 of the Massachusetts General Laws, the Arbor Inn Motel has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the motel or may remove a person who: while on the premises of the motel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy motel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. The Arbor Inn Motel may limit the number of persons who may occupy a particular guest room in the motel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the motel or any furniture or furnishings within the motel, shall be liable for damages sustained by the innkeeper, including the motel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. Smoking in non-smoking rooms subject to cleaning fee charge.

Check In & Check Out:

Check-In Time 2:00 PM and Check-out Time 10:00 AM. Please let us now if you will be arriving after 11 PM, you must make prior arrangements with us for late arrival, since our office closes at 11 PM.

Pool Policy:

Pool hours 9am to dusk for registered guests only. Please observe and follow pool rules.

The management reserves the rights to modify and amend its policies at anytime without notice.

Arbor Inn Motel

Located North of Boston on historic and scenic route 1A. Centrally located amongst the historic towns of Gloucester, Rockport, Salem, Newburyport, and Rowley.

Reservation/Cancellation Policy

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